
Why Are We Yelling?: The Art of Productive Disagreement

Every time we find ourselves arguing, running away, or otherwise acting in an ineffective way, it’s because we don’t know how to share meaning. Instead of engaging in healthy dialogue, we play costly games. For instance, sometimes we move to silence. We play Salute and Stay Mute. That is, we don’t confront people in positions of authority. Or at ho
... See moreKerry Patterson • Crucial Conversations: Tools for Talking When Stakes are High, Third Edition
Talking about blame distracts us from exploring why things went wrong and how we might correct them going forward.
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
Obviously, this form of connecting – fighting to show love – has limitations. Yet it and many other less-than-ideal dynamics are surprisingly common, at home and in the workplace. Why? First, because despite its problems the familiar pattern is comfortable, and the members of the group work to keep each person playing their role. Second, because ch
... See moreSheila Heen • Difficult Conversations: How to Discuss What Matters Most
Holding wrong opinions in one’s head and making bad decisions based on them instead of having thoughtful disagreements is one of the greatest tragedies of mankind. Being able to thoughtfully disagree would so easily lead to radically improved decision making in all areas—public policy, politics, medicine, science, philanthropy, personal relationshi
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