
Saved by sari
The Untapped Potential of Less
Saved by sari
I'm very big on radically simplifying products by removing features that don't carry their own weight. But, without knowing what is being used, and how it's being used, it's a very painful process to do this when you don't know what's really going on. We don't have the data to back up our theories or decisions, so management (rightfully) balks.
Via negativa: the principle that we know what is wrong with more clarity than what is right, and that knowledge grows by subtraction. Also, it is easier to know that something is wrong than to find the fix. Actions that remove are more robust than those that add because addition may have unseen, complicated feedback loops.