It's Not All About "Me": The Top Ten Techniques for Building Quick Rapport with Anyone
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It's Not All About "Me": The Top Ten Techniques for Building Quick Rapport with Anyone
No matter how good you get at reframing, the single most important rule about managing the interaction is this: You can’t move the conversation in a more positive direction until the other person feels heard and understood. And they won’t feel heard and understood until you’ve listened. When the other person becomes highly emotional, listen and ack... See more
Sheila Heen • Difficult Conversations: How to Discuss What Matters Most
Talking in terms of the other person’s interests pays off for both parties.
Dale Carnegie • How to Win Friends and Influence People
The tool we developed is something I call the calibrated, or open-ended, question. What it does is remove aggression from conversations by acknowledging the other side openly, without resistance. In doing so, it lets you introduce ideas and requests without sounding pushy. It allows you to nudge.
Chris Voss • Never Split the Difference: Negotiating as if Your Life Depended on It
Ask. Start by simply expressing interest in the other person’s views. • Mirror. Increase safety by respectfully acknowledging the emotions people appear to be feeling. • Paraphrase. As others begin to share part of their story, restate what you’ve heard to show not just that you understand, but also that it’s safe for others to share what they’re t
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