It's Not All About "Me": The Top Ten Techniques for Building Quick Rapport with Anyone

Robert B. Cialdini Pre-Suasion: A Revolutionary Way to Influence and Persuade

John C. Maxwell Be a People Person: Effective Leadership Through Effective Relationships

Dale Carnegie How to Win Friends and Influence People

Kerry Patterson, Ron McMillan, Joseph Grenny, Al Switzler Crucial Conversations Tools for Talking When Stakes Are High