Startup Systems

The first thing to do when thinking about starting a project, before you invest in systems design, infrastructure or fancy tools, is to practice getting some customers. And the second thing to do is to find out what it’s like to delight or disappoint those customers.

Customer traction is just about the only thing all successful organizations have in... See more

To actually engage in deep work, they not only have to create the time on their calendar, but also have to experience the anxiety and uncertainty that comes with being offline. Getting more precision around what you find aversive is the first step in learning more effective ways to deal with the emotions that come up.

Killer utility theory argues that the more general-purpose a device, the less individual applications matter and the more important hardware differentiation becomes. It is the collective killer utility of all the apps that matter, not the existence of one killer app. Consumers buy an Xbox solely for gaming and, for many, solely for Halo (at least, ... See more

The mistake is thinking your startup idea is venture-scale and getting on the VC treadmill. Once you’re on the treadmill, here’s what changes:

1. High growth expectations: VCs are looking for companies that grow big enough fast enough. If your business isn’t suited to this kind of rapid growth, it can lead to undue pressure and unrealistic expectation

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So what is systems thinking? In his book The Fifth Discipline , Peter Senge gives a systems thinking definition as “A discipline for seeing wholes. It is a framework for seeing interrelationships rather than things, for seeing patterns of change rather than static ‘snapshots.’ And systems thinking is a sensibility—for the subtle interconnectedness ... See more

Eight marketing maxims

• Trust is worth more than attention.


• Helping people get to where they seek to go is more effective than hustling people to persuade them to go where you’re going.


• Choose your customers, choose your future.


• Tell ten people. If they don’t tell the others, make a better product.


• Creating the conditions for the word to spread is the j

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When talking to people, look for two things: pain and pull . Pain tells you there’s an opportunity to solve a problem. Pull tells you that you’re actually solving the problem.

Here’s what pain and pull look like in practice:

1. People pay you money: Several people start to (or offer to) pay for your early product, ideally people you don’t have a direct

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