Conversations
The art and science of having effective, joyful conversations
sari and
Conversations
Real Conversation Questions
jackieluo.com
sari and
Difficult Conversations: how to have them
docs.google.com
The secret to hard conversations? Instead of making it confrontational, make it collaborative. Here's how to flip the script:
So instead of approaching it like "Ted, you're not hitting the click-through rates," you say:
“Hey, Ted, I've noticed that we haven’t met our target clickthrough rate. How can we solve this before the end of the week? Maybe a
... See moreUnderstanding Others' Emotions | Lisa Feldman Barrett
youtube.comA fantastic insight by Lisa Feldman Barrett: When someone expresses anxiety, the first thing you should do is ask: do you want empathy or do you want a solution?
Will 100% use this phrase going forward.
It's Not All About "Me": The Top Ten Techniques for Building Quick Rapport with Anyone
• 1 highlight
amazon.comThe Persuasion Paradox
Have you noticed that the most argumentative people rarely persuade anyone?
The most persuasive people don’t argue—they observe, listen, and ask questions.
Argue less, persuade more.
Persuasion is an art that requires a paintbrush, not a sledgehammer.
