Thoughts on the manual
seths.blog
Thoughts on the manual
Can the user figure out how to use this?
Marty Cagan • INSPIRED: How to Create Tech Products Customers Love (Silicon Valley Product Group)
too many teachers focus on the teaching and not the learning. Theyspend most of their time thinking, first, about what they will do, what materials they will use, and what they will ask students to do rather than first considering what the learner will need in order to accomplish the learning goals.
Jay McTighe • Understanding by Design
It is tempting to make shortcuts. When writing or doing art or building software (or in any other way constructing paths for people to walk on), you can typically earn more if you cater to the marginal user, the one who is on the fence. But the marginal user is the least patient and least interested, so you have to simplify, reduce friction, make t... See more
On Shortcuts and Longcuts
The most challenging products must EXPLAIN how something should be done (think Adobe Photoshop, where users must be find training on YouTube or elsewhere to engage — even initially—with the product). Having to explain your product is the least effective way to engage new users (and explains why products like Photoshop struggle to attract non-Pros).... See more