Finally, the last bucket is process, which describes how your team works together. You might have a superbly talented team with a very clear understanding of what the end goal is, but if it’s not apparent how everyone’s supposed to work together or what the team’s values are, then even simple tasks can get enormously complicated.

Leadership in designing IT-based infrastructures starts with designing the composition of the team responsible for implementation. “When I led the SAP implementation for HP’s printing group,” says Anne Murray Allen, “80 percent of the team was from business—finance, procurement, manufacturing—and the entire team worked in one physical space. You co