The Simple Word Replacement for Connection

Thurston had a genuine interest in people. He told me that many magicians would look at the audience and say to themselves, “Well, there is a bunch of suckers out there, a bunch of hicks; I’ll fool them all right.” But Thurston’s method was totally different. He told me that every time he went on stage he said to himself: “I am grateful because the... See more

The right response to feedback is, “thank you.” Or perhaps, “that’s a great point.” Even if it’s not your job to change the system, or not your fault that things didn’t work as expected, both of these responses are valid and useful.

My wife, Vanda, who is British, was initially confused by the way Americans use the term “You’re welcome.” It is more common in her home country to respond to “thank you” with something like, “Don’t mention it.” Similar, I suppose, to the informal French de rien, the Spanish de nada, or the no problem so common among millennials. The trouble with t

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In the end, what’s most meaningful is creating positive, uplifting outcomes for human experiences and human relationships. Business, like life, is all about how you make people feel. It’s that simple, and it’s that hard.