How To Win Friends and Influence People

to forget it.’ “Effect? The people go away feeling a lot better about being fired. They don’t feel ‘let down.’ They know if we had work for them, we’d keep them on. And

“The way to get things done,” says Schwab, “is to stimulate competition. I do not mean in a sordid, money-getting way, but in the desire to excel.”

“If there is any one secret of success,” said Henry Ford, “it lies in the ability to get the other person’s point of view and see things from that person’s angle as well as from your own.”

Remember, we all crave appreciation and recognition, and will do almost anything to get it. But nobody wants insincerity. Nobody wants flattery. Let me repeat: The principles taught in this book will work only when they come from the heart. I am not advocating a bag of tricks. I am talking about a new way of life.

“I may be wrong. Let’s examine the facts.”

Jim Farley

dramatization, showmanship—and what a difference it made.”

a certain automobile company refused to pay their bills for servicing. None of the customers protested the entire bill, but each

has no gift for it, and is doing it all wrong, and you have destroyed almost every incentive to try to improve.