The boss factor: Making the world a better place through workplace relationships
mckinsey.com
The boss factor: Making the world a better place through workplace relationships
As a manager, you are judged on your team’s outcomes, so your job is to do whatever most helps them succeed. If your team is lacking key skills, then you need to spend your time training or hiring. If someone is creating problems for others, then you need to get him to stop. If people don’t know what they should be doing, then you need to construct
... See moreThis question of how teams could meet happily day in and day out led me to the coaches. Leadership coaches, team coaches, personal coaches: “It’s all about relationships,” they explained. “If the people in the room can’t trust one another—if they’re anxious, worried, or angry, no amount of fancy facilitation will work. Building relationships matter
... See moreresearch tells us is that the number one determinant of employee satisfaction and engagement in a job is how the manager treats the employee.