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"The Anatomy of Trust"
With trust comes a sense of value—real value, not just value equated with money. Value, by definition, is the transference of trust. You can’t convince someone you have value, just as you can’t convince someone to trust you. You have to earn trust by communicating and demonstrating that you share the same values and beliefs. You have to talk about
... See moreSimon Sinek • Start with Why: How Great Leaders Inspire Everyone to Take Action
Trust and trustworthiness are the results of multiple interactions. This is why second-order thinking is so useful and valuable. Going for the immediate payoff in our interactions with people, unless they are a win-win, almost always guarantees that interaction will be a one-off. Maximizing benefits is something that happens over time.
Rhiannon Beaubien • The Great Mental Models Volume 1: General Thinking Concepts
Trust is much the same. People know when it exists and when it doesn’t, but cannot explain why or how it exists. And the concept of building trust seems even harder to describe, let alone implement.
Charles H. Green • The Trusted Advisor Fieldbook: A Comprehensive Toolkit for Leading with Trust
And so often, underneath it all, these questions originate in our basic, human longing to know: Do you love me?