Supportive Listening
Reciprocity in trust-based relationships begins with listening. Listening is the skill that drives trust and influence. If you listen to me, I will listen to you. If you do not listen to me, I will not listen to you.
Charles H. Green • The Trusted Advisor Fieldbook: A Comprehensive Toolkit for Leading with Trust
genuine interest in and emotional responsiveness to another person’s perspective,
Ian Leslie • Curious: The Desire to Know and Why Your Future Depends On It
Listening lies at the very heart of relationship. It means that we are open to the other, that we respect him or her, that their perceptions and feelings matter to us. We give them permission to be honest, even if this means making ourselves vulnerable in so doing. A
Jonathan Sacks • Studies in Spirituality (Covenant & Conversation Book 9)
Minimal encouragers - Reflective questions - Emotional labeling - Paraphrasing - Pauses - Summarize