Rule of 3 In Conversation
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Rule of 3 In Conversation
Rule of thumb: Learning about a customer and their problems works better as a quick and casual chat than a long, formal meeting.
Rob Fitzpatrick • The Mom Test: How to talk to customers & learn if your business is a good idea when everyone is lying to you
More often than not, when you step up to a pattern- or relationship-level conversation with someone, the other person’s tendency will be to seek safety in a content-level conversation.
Kerry Patterson • Crucial Conversations: Tools for Talking When Stakes are High, Third Edition
Sherry Turkle made a provocative observation in her 2016 book Reclaiming Conversation: The Power of Talk in a Digital Age. She claimed that it takes seven minutes for a conversation to really get good. In those first seven minutes, participants are mostly giving standard answers to one another’s questions. However engagened and genuine they may be,... See more