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“No problem” is a problem
FEEDBACK IS A DIALOGUE, NOT A…
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Ben Horowitz • The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers
Receiving feedback sits at the intersection of these two needs—our drive to learn and our longing for acceptance. These needs run deep, and the tension between them is not going away. But there’s a lot each of us can do to manage the tension—to reduce anxiety in the face of feedback and to learn in spite of the fear.
Douglas Stone • Thanks for the Feedback: The Science and Art of Receiving Feedback Well
app — do you like it?” Exposing your ego (aka The Pathos Problem). “So here’s that top-secret project I quit my job for... what do you think?” “I can take it — be honest and tell me what you really think!” Being pitchy. “No no, I don’t think you get it...” “Yes, but it also does this!” Being too formal. “So, first off, thanks for agreeing to this i
... See moreRob Fitzpatrick • The Mom Test: How to talk to customers & learn if your business is a good idea when everyone is lying to you
The worst thing you can do is ignore the bad news while searching for some tiny grain of validation to celebrate.