“No problem” is a problem

“Thanks for the feedback. I’m always trying to improve. In the meantime, I hope you find what you’re looking for.”

app — do you like it?” Exposing your ego (aka The Pathos Problem). “So here’s that top-secret project I quit my job for... what do you think?” “I can take it — be honest and tell me what you really think!” Being pitchy. “No no, I don’t think you get it...” “Yes, but it also does this!” Being too formal. “So, first off, thanks for agreeing to this i

improve the effectiveness of your complaining about the failings of others by giving them an alternative to merely telling you to get stuffed.

even when a customer letter is critical of the product, it helps the team to understand the problem viscerally, and they often feel compelled to find a way to help.