I Hear You: The Surprisingly Simple Skill Behind Extraordinary Relationships
Michael S. Sorensenamazon.com
I Hear You: The Surprisingly Simple Skill Behind Extraordinary Relationships
Premature evaluation of whether feelings are legitimate will undermine their expression and, ultimately, the relationship.
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
dismissing the feelings that the other person is experiencing in the moment is disastrous.
Sheila Heen • Difficult Conversations: How to Discuss What Matters Most
No matter how good you get at reframing, the single most important rule about managing the interaction is this: You can’t move the conversation in a more positive direction until the other person feels heard and understood. And they won’t feel heard and understood until you’ve listened. When the other person becomes highly emotional, listen and ack... See more
Sheila Heen • Difficult Conversations: How to Discuss What Matters Most
Talking successfully about feelings requires you to be scrupulous about taking the judgments, attributions, and statements of blame out of what you are saying, and putting the statement of feeling in.