P&G has entered the arena of “purpose-driven brands.” The company’s approach has evolved over time, and finding authenticity for a particular brand has been a process of discovery. But connecting a brand with a mission is, Duncan feels, essential. “I believe we have a powerful responsibility to do something constructive with the affinity we hav

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They (Nordstrom) have remained true to their original proposition of exceptional service, combined with a great product, merchandising, and design. They have also been unafraid to make bold experiments, such as with Nordstrom Local, a concept that fits beautifully into the new world of unified commerce, at the crossroads of online and offline.

Now, in today’s state of overabundance, this power dynamic has shifted. Consumers are only getting smarter, and we want something better — better sources, better designs, and better durability (both in value and sustainability). Today, it’s fidelity over convenience. And when curation is at the forefront of every purchasing decision, trust is curre... See more

The idea is that it’s easiest to scale a product, harder to scale a service, and most challenging to scale a feeling. Here’s my take: while consumers might buy a product once because of a trend, they’ll buy a product twenty times because of a feeling. Ultimately, it is that ability to evoke a feeling in customers that creates the highest impact and... See more