How Intercom Brings Play Into Their Design Process - Wake

Especially with businesses, you can also ask the person if they'd be willing to schedule some significant time with you to work on this

In strong teams today, the design informs the functionality at least as much as the functionality drives the design. This is a hugely important concept. For this to happen, we need to make design a first‐class member of the product team, sitting side by side with the product manager, and not a supporting service.