How CEOs Can Navigate the Emotional Labor of Leadership

To be competitive in this job market and to hold on to, let alone advance within, whatever job we might manage to land, we will need to adapt, in some way and to some degree, to the workplace-feeling rules and affective expectations that are increasingly being imposed up and down the labor hierarchy. Whether that means an employee will be required ... See more

Nobody likes these tough situations, but some people are better than others at remaining steady and providing care and support through the bumps and dips of life. If you’re the friend whom others lean on in difficult times, who might be described as empathetic and undramatic, who can be counted on to defuse rather than escalate tensions, then you’l

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One CEO we interviewed said it beautifully: “In my daily top team meetings, I ask, ‘Who is having challenges? Who are the people I should personally reach out to at any level in the organization?’” There is a call to action to have a finger on the pulse of the organization. How do employees feel? Where do connections need to happen? It requires a c... See more