Parceling out problems requires a process known in the medical world as triage: assessing the urgency of the problem and matching it with the person who can best solve it. Good triage is an output in its own right.

NO OPERATING POLICY has contributed more to Hewlett-Packard’s success than the policy of “management by objective.” Although the term is relatively new to the lexicon of business, management by objective has been a fundamental part of HP’s operating philosophy since the very early days of the company. MBO, as it is frequently called, is the antithe

Whether they read it or not, flood your superiors with information that is documented—projections, evaluations, reports on progress, status updates. Then ask for periodic meetings. In a very professional way, force them to understand that you’re doing everything you possibly can and that it’s documented; in fact, they’re holding it in that large fo

Cover and Move, Simple, Prioritize and Execute, and Decentralized Command.