But, then, ultimately, we get to this somewhat stark moment of conviction – a decision without certainty but with some level of instinct and belief. The work you’ve done is a big input, but then, I find there’s something else, too. It’s some combination of understanding, excitement, experience, gut, and fear. And this process repeats throughout our... See more

What’s the difference between future investors and potential hires thinking a company is distracted and unfocused versus inevitable and defining? It’s in the coherence of the company’s logic for each sequencing of steps and how legible that narrative is made to them.

No business can trust everything and count nothing. Nor can any business count everything and trust nothing. It’s all a question of balance, although my own instincts lead me toward far less reliance on counting and far more reliance on trusting. Statistics—in charts, graphs, and tables—can be used to prove almost anything in business, but unquanti

... See more