cannot emphasize enough how important the selection, training, testing, evaluation, and sorting out of people is. In the end, what you need to do is simple: 1. Remember the goal. 2. Give the goal to people who can achieve it (which is best) or tell them what to do to achieve it (which is micromanaging and therefore less good). 3. Hold them accounta

What criteria should be applied to people we hire, those we promote, and those we let go? What makes someone a good person versus a bad person? How should hard-to-resolve conflicts be handled at our organization? What’s your preferred form of communication and why? What enables you to deliver your best work? What stops you from it?

Purpose, people, process. The why, the who, and the how.