“Step 1: Know exactly what you want. Have a big vision that is crystal clear.

Step 2: Know exactly what is true. See reality for what it is and accept the honest facts of the situation.

Step 3: Be flexible in the way you close the gap between 1 and 2.

Bold. Rational. Adaptable.”

3. Simplification of processes and procedures. The only things that grow automatically seem to be weeds—and administrative procedures. Stem administrative procedure growth by emphasizing continual simplification of processes and procedures. One organization eliminates every policy and procedure every year. Anyone wishing to continue a policy or proced

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