1, #91 - What? So What? Now What?
There will be a small group of “What” and “How” questions that you will find yourself using in nearly every situation. Here are a few of them: What are we trying to accomplish? How is that worthwhile? What’s the core issue here? How does that affect things? What’s the biggest challenge you face? How does this fit into what the objective is?
Chris Voss • Never Split the Difference: Negotiating As If Your Life Depended On It
Stick to questions starting with “What” and avoid questions starting with “Why.” It’s no accident that six of the Seven Essential Questions are What questions.
amazon.com • The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever
Situation: What is the state of affairs today. Facts, data, and unambiguous background.Complication: What has changed that requires action. What is the problem?Resolution: What we need to do to resolve this complication.