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The truth is, intentions are invisible. We assume them from other people’s behavior. In other words, we make them up, we invent them.
Sheila Heen • Difficult Conversations: How to Discuss What Matters Most
Step Three: Start from the Third Story
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
if we’re serious about growth and improvement, we have no choice but to get good at learning from just about anyone.
Douglas Stone • Thanks for the Feedback: The Science and Art of Receiving Feedback Well
Is the Real Conflict Inside You?
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
Step Four: Explore Their Story and Yours
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
It avoids the translation trap of judging or accusing.
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
The conversation poses a threat to our identity – the story we tell ourselves about ourselves – and having our identity threatened can be profoundly disturbing.
Sheila Heen • Difficult Conversations: How to Discuss What Matters Most
Your Intentions Are Complex.
Sheila Heen • Difficult Conversations: How to Discuss What Matters Most
My views and feelings are as legitimate, valuable, and important as yours—no more, but no less.