Sublime
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The Identity Conversation.
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
The gold standard here is working for mutual understanding.
Sheila Heen • Difficult Conversations: How to Discuss What Matters Most
The urge to blame is based . . . on the fear of being blamed
Sheila Heen • Difficult Conversations: How to Discuss What Matters Most
The Observer’s Insight
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
People almost never change without first feeling understood.
Sheila Heen • Difficult Conversations: How to Discuss What Matters Most
Am I competent? Am I a good person? Am I worthy of love?
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
Step One: Become Aware of Your Identity Issues
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
Find the Feelings Lurking Under Attributions, Judgments, and Accusations