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Give me some new information. Tell me what my competitors are up to. Tell me what you’ve been doing for other companies like mine. Find a way to be helpful to me. You’ve got to give a favor to get a favor—there’s no better way to win my trust than to be helpful to me right from the beginning. Someone who brings me new ideas and suggestions, without
... See moreDavid H. Maister • Managing The Professional Service Firm

Having a personal presence brand of accountability is a deeply held core value of mine, which spans across my entire life and career. I’m chronically on time, will do almost anything to meet a deadline, and own up to my commitments probably far beyond what is expected of me. (This has a downside too, which rears its ugly head in my schedule.) When
... See moreKristi Hedges • The Power of Presence: Unlock Your Potential to Influence and Engage Others
The Real Deal: Get Known for Your Genuine Expertise in an Era of Bullsh*t Gurus
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The “advisor” aspect of “trusted advisor” serves a critical business function: fulfilling the promise of providing expertise in a way that makes a difference.
Charles H. Green • The Trusted Advisor Fieldbook: A Comprehensive Toolkit for Leading with Trust

And the attack must always be fair. Fairness is the tiny voice that thunders from behind every argument.
GERRY SPENCE • HOW TO ARGUE AND WIN EVERY TIME
Make a personal appeal