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The One Minute Manager.
Ben Horowitz • The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers
Though we may have our own wishes for how the conflict is resolved—especially if the conflict is between family, friends, or co-workers—we need to remember that we are not here to accomplish our own goals. The mediator’s role is to create an environment in which the parties can connect, express their needs, understand each other’s needs, and arrive
... See moreMarshall B. Rosenberg • Nonviolent Communication: A Language of Life: Life-Changing Tools for Healthy Relationships (Nonviolent Communication Guides)


Ivar had attended a Stockholm engineering school whose name they could not even pronounce. He hadn’t gotten anywhere near Harvard or Yale. Ivar knew he should not press too hard during this speech. He should not appear to be a salesman or suitor, but rather a wealthy businessman these prudent men should court. Ivar needed the partners to see him as
... See moreFrank Partnoy • The Match King: Ivar Kreuger, The Financial Genius Behind a Century of Wall Street Scandals
Milton Erickson.
Robert Greene • The Laws of Human Nature
those who are best at dialogue tend to turn this logic around. They believe the best way to work on “us” is to start with “me.”
Kerry Patterson • Crucial Conversations: Tools for Talking When Stakes are High, Third Edition
To mobilize stakeholders to engage with your change initiative, you have to identify their strongest values and think about how supporting your program would enable your stakeholders to serve those values.
Ronald A. Heifetz • The Practice of Adaptive Leadership: Tools and Tactics for Changing Your Organization and the World
The goal is to identify what your counterparts actually need (monetarily, emotionally, or otherwise) and get them feeling safe enough to talk and talk and talk some more about what they want.