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Who Geoff Smart and Randy Street
Matt Mochary • The Great CEO Within: The Tactical Guide to Company Building
Renowned business consultant and author Peter Drucker, in the opening quote of this chapter, argues that the goal of a business is to “convert society’s needs into opportunities for a profitable business.” He argues that a company’s purpose is to serve the customer. Instead of framing business needs as at odds with customer needs, Drucker is aligni
... See moreTeresa Torres • Continuous Discovery Habits: Discover Products that Create Customer Value and Business Value
reactive to the marketplace
Bernadette Jiwa • Story Driven: You don't need to compete when you know who you are
Peter Block makes the case eloquently that leadership in a learning organization is very different from the prevailing model of charismatic, strong leadership from the top. Stewardship, according to Block, is “… the willingness to be accountable for the well-being of the larger organization by operating in service, rather than in control, of those
... See moreArt Kleiner • The Fifth Discipline Fieldbook: Strategies for Building a Learning Organization
Vice President of Product for Netflix.6 His framework for creating value in this role involves focusing on three core points: Delighting the customer Making things that are hard to copy Margin enhancement Biddle labels this his DHM framework (with the ‘H’ coming from ‘hard’).7 Among other tactics, such as having unique content, personalization tick
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