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that people—or, if you like, automata, algorithms—can and do act in situations that are not well defined.
W. Brian Arthur • Complexity Economics: Proceedings of the Santa Fe Institute's 2019 Fall Symposium
So what is the potential that out-of-equilibrium systems such as our bathtub whirlpool minimize?
Cesar Hidalgo • Why Information Grows: The Evolution of Order, from Atoms to Economies
The goal, then, should be to understand variation and, more importantly, to differentiate between the two types of variation. One kind is predictable and can be planned for. The other kind can’t be predicted. Sometimes it can be addressed, but some events are “black swans,” freak occurrences that may never happen again. The key is understanding the
... See moreJohn Willis • Deming's Journey to Profound Knowledge: How Deming Helped Win a War, Altered the Face of Industry, and Holds the Key to Our Future
You can only measure 3 percent of what matters” – W.E. Deming)
Peter M. Senge • The Fifth Discipline: The Art & Practice of The Learning Organization
Accountability systems
Jeffrey Hiatt • ADKAR: A Model for Change in Business, Government and our Community
Regulations, while appearing to be a remedy on paper, if anything, exacerbate the problem as they facilitate risk-hiding. Which brings us to what is known
Nassim Nicholas Taleb • Skin in the Game: Hidden Asymmetries in Daily Life
Gerald Weinberg defined quality as 'value delivered to some person'.