Nicolay Gerold
@nicolaygerold
Nicolay Gerold
@nicolaygerold
I think he kinda beats up his own definition. A chabot also isn’t a market. A chatbot can solve many different problems. It can be helping your own employees get up to speed quicker during onboarding, serve as discovery, help out confused customers on a website. A chatbot is also in the solution space. And a chatbot is just an AI packaged up to talk with some information source.
I agree with the general statement. AI is in the solution space and we have to find the right problem to solve with it. But there are so many problems out there that you can find one that is solvable with AI. And I am yet to see one process, product, employee that I cannot improve with AI.