David Horne

companies tend to grossly underestimate the benefit of simply meeting customer expectations. In a world in which customer expectations are significantly inflated and seemingly on the rise all the time, what we find is that customers are in fact quite happy to simply get what was promised them. If there happens to be a problem, just resolve it quick

Each quarter we try to study an admirable company and discuss it with our Operating Group managers and board members. We focus on high performance conglomerates that have demonstrated at least a decade of superior shareholder returns.

The only way to build wealth is to have a gap between your ego and your income.

R. C. Sproul said it this way in his book, The Holiness of God:

“When we understand the character of God, when we grasp something of His holiness, then we begin to understand the radical character of our sin and helplessness. Helpless sinners can survive only by grace. Our strength is futile in itself; we are spiritually impotent without the assista

In other words, the key to the leader's public usefulness is his inner, unseen life. Character is what we are when no one is looking. The leader is leading all the time and, for the most part, unconsciously. Your holiness matters greatly to those you have been entrusted to lead.

If the need for holiness is one challenge I shall take from this book,

Carey argued, Christians must expect great things — and not only must we expect them; we must attempt them. No matter how small the beginning, no matter how complicated the task, in the power of the Spirit, under the authority of the risen Christ, we can have absolute confidence in the success of our mission. In commissioning his church, Jesus had

Your warm-up should also include a strategic element. What is your game plan today on a strategic side?