Social Platform Trust & Safety

Without trust in the decision-maker, trust in the process breaks down, and the only important question becomes, “Who decides?”

For example, you can send anonymous messages. You can anonymously DM somebody and you can send an anonymous message in a group. This is a format that has historically been really fun and people really like, but it inevitably falls apart because somebody gets bullied and kills themselves. For Daze, you'll be able to send anonymous messages, but we'r... See more

Barriers to entry : One way to avoid creating a platform crushed by questions about how to deal with bad actors is to raise the cost of entry. Barriers to entry may take the form of geographic localization, interest segmentation, high cost of discovery, or strong gatekeeping.

But if this ideal of freedom may be absolute within its domain, this is possible only because the domain is narrow, tightly limited by rigorous conditions for entering it.

These are the sorts of ways in which speech moderation online must embrace the political. The main question we must be asking about a speech platform is not what are the standards for moderation but who moderates and what is the moderator’s relationship to the community .

Max Weber introduced a three-fold typology of legitimacy, the sentiments that get people to acquiesce to authority, especially regarding rules or commands they may dislike or disagree with.[viii] For most of human history, the most common kinds of authority have been traditional or charismatic. Traditional authority appeals to the “eternal yesterda... See more