Making Software
Tiered support is an anti-pattern (2013) | Hacker News
news.ycombinator.com
Counter-arguments in favour of tiered support and how it can work at scale.
About RJF Accounting | Not Your Typical Accountant
rjf.uk.com
Writing | Apple Developer Documentation
developer.apple.com
“AI assisted programming boils away the joy of writing code leaving only the tedious obligation to debug the work of a precocious psychotic novice.” — K Lars Lohn
@danluu You need to eat your own dog food, and it needs to delight the user. Nobody is confused about that at Apple, yet so many other tech companies fail at this.
You can only succeed if your customers/users loooove the product.
“Queues are the root cause of economic waste in product development.” — Donald Reinertsen.
The closer you move to 100% capacity utilization, the larger your queues will grow which will dramatically increase variability of all of your work.
Ideas related to this collection