However, the organization’s electronic medical record (EMR) system, while being well suited to capturing transaction data, had limited capabilities to export data for analysis. Each attempt to do so involved large amounts of time, money, and frustration.

Context: The framework and conditions

The easier an innovation is to try, the faster it can diffuse—as long as it works and has a valued perceived benefit. When people can reassure themselves that something works before they put money on the table for it, they are more likely to purchase it in the long run.

maintaining of data surrounding the process to demonstrate how objectives were realized and decisions were made.

is only if a potential innovation comes to be successfully inserted within specific social practices that it will become core as people's lives get reorganized around it. Innovations thus presuppose transformations in underlying social practices. New practices can be difficult to engender by hierarchical policy imposition or by commercial advertisi