Picture the exact person who you can help most. What would you say to them? How would you teach them what you know? How would that help them? Where would they be after they learned what you knew and applied it?

How can you be a minister—be in the profession of helping others—if you don’t know what it’s like to need help yourself?

I do it. First I learn to do the job. I have to understand the why as well as the how, and I try to perfect my craft. • I do it—and you watch. I demonstrate it while you observe, and during the process, I explain what I’m doing and why. • You do it—and I watch. As soon as possible, we exchange roles. I give you permission and authority to take over

There was no downtime between calls, because there were always several hundred morons in the call queue, all of them willing to wait on hold for hours to have a tech rep hold their hand and fix their problem. Why bother looking up the solution online? Why try to figure the problem out on your own when you could have someone else do your thinking fo