this is a 1996 guide on how to help someone use a computer. it’s strikingly resonant with ‘how to be a parent’, or really ‘how to help anyone with anything’. a nice example of “the universal within the particular”
this is a 1996 guide on how to help someone use a computer. it’s strikingly resonant with ‘how to be a parent’, or really ‘how to help anyone with anything’. a nice example of “the universal within the particular”
Picture the exact person who you can help most. What would you say to them? How would you teach them what you know? How would that help them? Where would they be after they learned what you knew and applied it?
Zach Obront • The Scribe Method: The Best Way to Write and Publish Your Non-Fiction Book
The child is glad to take advantage of the computer’s ability to erase it all without any trace for anyone to see. The debugging philosophy suggests an opposite attitude. Errors benefit us because they lead us to study what happened, to understand what went wrong, and, through understanding, to fix it. Experience with computer programming leads chi
... See moreSeymour A Papert • Mindstorms: Children, Computers, And Powerful Ideas
"The best advice is not to tell people what to do, but to ask them the right questions. Find out what's going on in their head, and help them frame that in a way that's useful." – @gtdguy
Visakan Veerasamytwitter.comIf you were never allowed to provide tech support, in any form, what would have to change?
How would on-boarding need to be improved, to the point where customers would self-serve and be happy doing it?