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Working Backwards: Insights, Stories, and Secrets from Inside Amazon
The larger and more ambitious it got, the more complicated it became structurally and the harder it was to keep everyone coordinated and moving quickly. Bezos wanted to execute several strategies simultaneously, but the company’s various interdependent divisions were wasting too much time coordinating with one other.
Brad Stone • The Everything Store: Jeff Bezos and the Age of Amazon
Properly evaluating your business and striving to improve each week requires a willingness to openly discuss failures, learn from them, and always look for inventions that will delight customers even more.
Bill Carr • Working Backwards: Insights, Stories, and Secrets from Inside Amazon
Homing in on the important feedback loops can unlock valuable insights. For example, why is home delivery of large parcel items, such as furniture and appliances, so often a poor customer experience? After all, delivery is a key determinant of customer sat isfaction , the most intimate touchpoint in retail, and an opportunity to generate incrementa... See more