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Working Backwards: Insights, Stories, and Secrets from Inside Amazon
My guess is that Amazon’s success is a byproduct, a side-effect of a process driven, flexible, in-the-moment way of being. In the famous 1997 letter to shareholders, which lays out Amazon’s philosophy, Bezos says that their process is simple: a “relentless focus on customers.” This is not a goal to be strived for, worked towards, achieved, and the
... See morePatrick O'Shaughnessy • Growth Without Goals
JEFF BEZOS Founder and CEO, Amazon; Owner, the Washington Post
David M. Rubenstein • How to Lead: Wisdom from the World's Greatest CEOs, Founders, and Game Changers
seemed like Amazon was reinventing the wheel with each integration effort, and this duplication of effort was an expensive and time-consuming waste. So, CEO Jeff Bezos assigned Rick Dalzell the task of “hardening the interfaces” between systems—making sure, in other words, that all the main databases and applications had the same set of ways that t
... See moreAndrew McAfee, Erik Brynjolfsson • Machine, Platform, Crowd: Harnessing Our Digital Future
When the retail, operations, and finance teams began to construct the initial Amazon WBR, they turned to a well-known Six Sigma process improvement method called DMAIC, an acronym for Define-Measure-Analyze-Improve-Control.1 Should you decide to implement a Weekly Business Review for your business, we recommend following the DMAIC steps as well. Th
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