Why Zoom doesn’t have product/market fit

Stop thinking of product-market fit as a yes or no question—but instead as a process of finding fit with more segments of the market.

Before meeting in person, you may do a quick check of your appearance, but you definitely don’t hold up a mirror in the middle of a meeting constantly seeing how you look. Yet with the focus on us as much as on the attendees, most video apps seem designed to make us self conscious and distract from watching who’s speaking.

So if we want to understand why network effects often fail to lead to marketplace monopolies, we should start by considering the Thumbtacks against the Taskrabbits, the Tinders against the Bumbles, and the Upworks against the Fiverrs, all in relentless competition against mirror-image services. These services all have network effects in the traditi... See more