Who Do You Want Your Customers to Become?
Ask yourself, what would your production process and systems look like if you were to put customers at the center?
Nilofer Merchant • 11 Rules for Creating Value in the Social Era
Invest Like the Best with Patrick O'Shaughnessy on Apple Podcasts
podcasts.apple.comHow to identify your invisible asymptotes
One way to identify your invisible asymptotes is to simply ask your customers. As I noted at the start of this piece, at Amazon we honed in on how shipping fees were a brake on our business by simply asking customers and non-customers.
Here's where the oft-cited quote from Henry Ford is brought up as an obje... See more
One way to identify your invisible asymptotes is to simply ask your customers. As I noted at the start of this piece, at Amazon we honed in on how shipping fees were a brake on our business by simply asking customers and non-customers.
Here's where the oft-cited quote from Henry Ford is brought up as an obje... See more
Eugene Wei • Invisible Asymptotes
Scott Belsky Talk at South Park Commons
Often designs from frustration
Right now, greater skill is being brought by compute and developing a democratization of many things (code, design, etc.). Because of this, taste will probably be the most important skill
Taste is derived from culture and overlap of industries
Because of that