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While Zoom Zooms, Slack Digs Moats
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Managing in environments that have strong network effects is challenging because the feedback loops accelerate change: seemingly in the blink of an eye, cash disappears; platforms like TikTok, an entertainment app, and Pinduoduo, an e-commerce business, gain hundreds of millions of users almost overnight. In other instances, network effects impede
... See moreIn the framework of adding layers to a cake, serving each adjacent network is like adding a new layer. Doing this requires a team to think about new markets, rather than listening to their vocal core markets—a hard feat when the core market generates most of the revenue. For the core market, there’s a different way to grow: adding new formats for p
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