While Zoom Zooms, Slack Digs Moats

Zoom doesn’t have product/market fit or high NPS because of the abundance of alternatives, the time it takes for new customers to reach product/market fit, and the state of their security.

If Zoom wants to continue to grow at breakneck speed, it will need to fix its security flaws and communicate those fixes widely.

Zoom’s simplicity is a strength when it comes to the company’s ability to grow its network. When the product concept and value is simple to describe, it makes them easier to spread from user to user, much like the “meme” coined by noted biologist Richard Dawkins in one of my favorite books, The Selfish Gene. You can copy and paste a Zoom link—it’s ... See more