What You Do Is Who You Are: How to Create Your Business Culture
the amount of money that was collected; they were given based on how many “thank you” cards her agents sent out. This is harder than it sounds. Sending out a card thanking someone for the time they spent talking on the phone requires a few things. First, Harbridge had to hire people who believed what she believed. She had to hire good fits. If her
... See moreSimon Sinek • Start with Why: How Great Leaders Inspire Everyone to Take Action
Companies—just like gangs, armies, and nations—are large organizations that rise or fall because of the daily microbehaviors of the human beings that compose them.
Ben Horowitz • What You Do Is Who You Are: How to Create Your Business Culture
The relevant question is, What must employees do to survive and succeed in your organization? What behaviors get them included in, or excluded from, the power base? What gets them ahead?