Knowledge workers with highly trained skills, and the ability to produce high-value output with their brains, spend much of their time wrangling with computer systems, scheduling meetings, filling out forms, fighting with word processors, struggling with PowerPoint, and of course, above all, sending and receiving digital messages from everyone abou

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In a video conference all the contextual clues are homogenized. You look the same whether you are playing poker or making a sales call, in a suit or without pants.

The impact of bad design is massive – multiplied across the billions of people striving to flourish online, not only when we need the technology as a stop-gap measure to alleviate disruptions to everyday life, but also when we want to use it for more socially progressive purposes. Videoconferencing, and the telepresence experience it can enable, pr... See more

People will struggle to structure their time now that virtual activities carry more social weight than they did in the past. IRL hangouts have more tangible controls and barriers to entry that prevent people from engaging endlessly, and physical anchors that help form habits and routines. Without that, people are going to either burn out or quickly... See more