Usability Metrics
The exact metrics we use depend on the application — our main goal is to understand how users use the feature and quickly make improvements to better meet their needs. For internal applications, this might mean measuring efficiency and sentiment. For consumer-facing applications, we similarly focus on measures of user satisfaction - direct user fee... See more
Developing Rapidly with Generative AI
interactive lessons with many visualizations and examples on the www.measuringusability.com
Jeff Sauro • Quantifying the User Experience: Practical Statistics for User Research
A combined usability metric can be treated just like any other metric and can be used advantageously as a component of executive dashboards or for determining statistical significance between products
Jeff Sauro • Quantifying the User Experience: Practical Statistics for User Research
There are generally two types of usability tests: finding and fixing usability problems (formative tests) and describing the usability of an application using metrics (summative tests). The terms formative and summative come from education (Scriven, 1967) where they are used in a similar way to describe tests of student learning (formative—providin
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