To Sell Is Human: The Surprising Truth About Moving Others
In real life, when you’re talking to your family, friends, or colleagues, your ears should perk up whenever you hear the words “I want,” “I wish,” or “I don’t know.”
Ramit Sethi • Your Move: The Underdog’s Guide to Building Your Business
It matters not what your intentions are. It is your listener’s perspective that matters, and that alone. If the person you are listening to feels like you aren’t paying attention, whether you are or not is no longer relevant; the bond is shattered.
Brian Miller • Three New People: Make the Most of Your Daily Interactions and Stop Missing Amazing Opportunities
These small, day-to-day interactions generate goodwill and reciprocal treatment, and without them our relationships cannot be sustained. So this is the key to a successful partnership: be responsive and interested.
Philippa Perry • The Book You Wish Your Parents Had Read: (And Your Children Will Be Glad That You Did)
Rule of Improv Comedy: In response to someone else’s suggestion, thought, or topic, always say “Yes, AND…” which means that you drop your train of thought, adopt theirs, and add something to keep the conversation flowing.