I think a large part of why we’re so unhappy with our digital spaces is that the people designing them don’t really see themselves as urban planners. It’s a metaphor that occasionally floats around without much acknowledgment that it has altogether ceased to be a metaphor .

If designers, product managers and engineers are really digital urban planne... See more

In this age of digital cacophony dominated by these platforms, no one is looking out for you… but you. It makes perfect sense, then, when individuals tell me they want their website to do the job of “setting the record straight” on who they are and what they do.