The Profit Zone: How Strategic Business Design Will Lead You to Tomorrow's Profits
amazon.com
The Profit Zone: How Strategic Business Design Will Lead You to Tomorrow's Profits
To find an edge opportunity, we propose starting with a different set of questions: What do our different types of customers want (or need)? What could or should our solution include? Which of our assets would others value and why?
Alan Lewis • Edge Strategy: A New Mindset for Profitable Growth
But the company is able to crank out high-quality work year after year because its core capabilities are rooted in its processes and values rather than in its resources. I sense, however, that these capabilities of McKinsey also constitute its disabilities. The rigorously analytical, data-driven processes that help it create value for its clients i
... See moreClayton M. Christensen • The Innovator's Dilemma
How to identify your invisible asymptotes
One way to identify your invisible asymptotes is to simply ask your customers. As I noted at the start of this piece, at Amazon we honed in on how shipping fees were a brake on our business by simply asking customers and non-customers.
Here's where the oft-cited quote from Henry Ford is brought up as an obje... See more
One way to identify your invisible asymptotes is to simply ask your customers. As I noted at the start of this piece, at Amazon we honed in on how shipping fees were a brake on our business by simply asking customers and non-customers.
Here's where the oft-cited quote from Henry Ford is brought up as an obje... See more
Remains of the Day • Invisible asymptotes
Can we re-frame this in terms of the customer’s problem?
What’s the soonest we could get this done?
What would you need to get this done tomorrow instead of next week?
What would we need to do to get twice as many customers? Ten times as many customers?
How does this relate to our goal? Is this the most important thing we can do for our goal?
What’s mos