The Profit Zone: How Strategic Business Design Will Lead You to Tomorrow's Profits
Adrian J. Slywotzkyamazon.com
The Profit Zone: How Strategic Business Design Will Lead You to Tomorrow's Profits
increasing value requires a strategy for progress on at least one of four different fronts: • deepening advantages, • broadening the extent of advantages, • creating higher demand for advantaged products or services, or • strengthening the isolating mechanisms that block easy replication and imitation by competitors.
The first logical problem in chain-link situations is to identify the bottlenecks, and Marco did that—quality, sales’ technical competence, and cost. The second, and greatest, problem is that incremental change may not pay off and may even make things worse.
We begin by working to understand the customer's business. We pose a version of the following general directive: • Tell me about your activity. We follow up with these more specific questions: • What are the few keys to success in your unit? • What is your unit's advantage in the marketplace (why do customers buy from you?), and how do you contribu
... See moreCan we re-frame this in terms of the customer’s problem?
What’s the soonest we could get this done?
What would you need to get this done tomorrow instead of next week?
What would we need to do to get twice as many customers? Ten times as many customers?
How does this relate to our goal? Is this the most important thing we can do for our goal?
What’s mos