The Outward Mindset: How to Change Lives and Transform Organizations
The Arbinger Institute amazon.com
The Outward Mindset: How to Change Lives and Transform Organizations
Again, a WHY is just a belief, HOWs are the actions we take to realize that belief, and WHATs are the results of those actions. When all three are in balance, trust is built and value is perceived.
Unfortunately, most of these efforts to change biased, discriminatory behaviors focus on changing behavior alone. Despite good intentions, these efforts are doomed to fail. Why? The reason is embedded in the following question: are bias, discrimination, inequity, and a lack of diversity and inclusion behavior problems or way-of-being problems?
Change behavior, and you change outcomes.