The Managed Heart: Commercialization of Human Feeling
To be competitive in this job market and to hold on to, let alone advance within, whatever job we might manage to land, we will need to adapt, in some way and to some degree, to the workplace-feeling rules and affective expectations that are increasingly being imposed up and down the labor hierarchy. Whether that means an employee will be required ... See more
Down with Love: Feminist Critique and the New Ideologies of Work
“Affective labor” (AL) is used to describe new work activities in the service sector and to conceptualize the nature of work in the “post-Fordist” era. For some it is a synonym for “reproductive work” or a springboard for rethinking the fundamentals of feminist discourse.
Silvia Federici • Revolution at Point Zero: Housework, Reproduction, and Feminist Struggle
The potential for passion to be exploited—either the passion of workers who have it, or by expecting workers to perform it—was a deep-cutting finding that led to my own reckoning with my perspectives about work.
The Trouble with Passion
In a work context characterized by cost-cutting, competition, and a strict regimentation of work, such that everything, from dress codes to toilet breaks, is regulated and enforced through multiple forms of surveillance, focus on affect and interactivity in worker-management and worker-customer relations is more conducive to the interiorization of
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