The Managed Heart: Commercialization of Human Feeling

To be competitive in this job market and to hold on to, let alone advance within, whatever job we might manage to land, we will need to adapt, in some way and to some degree, to the workplace-feeling rules and affective expectations that are increasingly being imposed up and down the labor hierarchy. Whether that means an employee will be required ... See more

Emotional labor is the opposite of the industrial economy’s task-based, measured output. Even if we don’t dig ditches, the offer for a certain kind of work was: Process this pile of papers and we don’t care whether you like (or pretend to like) your job. The labor is the easily measured stuff.

But AI and mechanization have turned this sort of task w... See more

Indeed, the literature on love and happiness at work is remarkable for its insistence on the identity of interests that will be generated, that both employers and employees will profit equally from its recipes for emotional reform and affective discipline. In what is perhaps a way to make good on the claim about mutual advantage, the health benefit... See more