Saved by Danielle Vermeer
The Joys of Polarity Mapping - UX Mastery
PURPOSE An alternative method for telling your story, by hunting backward for the root cause of pernicious, recurring problems.* *This exercise is partly based on an established Japanese quality technique and its description by quality consultant Peter Scholtes. OVERVIEW Asking “Why,” five times, in a team setting, with discussion.
Art Kleiner • The Fifth Discipline Fieldbook: Strategies for Building a Learning Organization
We can’t think that we’re the only ones with good ideas, that we have all the best solutions, or that there is only one way (our way) to accomplish the goals. Our egos can get in the way of our ability to respond to stakeholders effectively. There is tension here, though. Our expertise in design suggests that we should be recommending the best solu
... See moreWhat has also become obvious on repeated occasions is that, when there is inquiry and advocacy, creative outcomes are much more likely. In a sense, when two people operate in pure advocacy, the outcomes are predetermined. Either person A will win, or person B will win, or more likely both will simply retain their views. When there is inquiry and ad
... See morePeter M. Senge • The Fifth Discipline: The Art & Practice of The Learning Organization
Firstly it is not only convergent. It is a series of divergent and convergent steps. During divergence we are creating choices and during convergence we are making choices. For people who are looking to have a good sense of the answer, or at least a previous example of one, before they start divergence is frustrating. It almost feels like you are g... See more