The desk lunch is on hold

Doordash and Uber both emerged as leaders delivering from individual stores to individual customers. However, both have been expanding into owned microwarehouses as this model could be more profitable in certain categories, like convenience, grocery, and other consumer categories.

Many restaurants, especially the small ones that represent the majority of all eating establishments in the U.S., dislike delivery apps. They charge up to a 30% commission, which owners say is unsustainable. They also control data that would otherwise enable direct relationships with customers.